Datacenter Technician

ServerCentral is looking for additional staff for our Chicago datacenter. If you’re good with FreeBSD, Linux, can tolerate Windows, and enjoy troubleshooting Intel hardware, this job is for you. We offer an exciting, fast-paced environment with a diverse client base and plenty of variety in day to day operations. Check us out on the web to learn more about what we do.

We are a 24/7 shop and have openings for all shifts at this time!

Note: If you do not have a strong Linux/BSD background, please do not apply.

Hourly rate commensurate with experience: competitive pay, perks, and benefits.

Benefits: Medical, Dental, Paid Time Off and matching IRA.

ServerCentral in Chicago, IL is seeking Datacenter Operations Technicians

Duty / Responsibility:
1. Interface with customers and vendors
2. Answer phones and provide quality support
3. Perform server and network troubleshooting
4. End-to-end trouble ticket handling, troubleshooting, and resolution
5. Network event tracking/notification
6. Configure and Install equipment for service orders

7. Keep collocation space clean and organized

Minimum Requirements:
1. Strong experience in troubleshooting/fault isolation, teamwork, and multitasking
2. Minimum of 3 years experience, preferably in a datacenter or tech support environment
3. Strong understanding of Unix-based operating systems (FreeBSD, Linux)
4. Willing to work any shift as needed (24/7 operation) (including weekends and holidays)
5. Excellent written and verbal interpersonal communication skills
6. Demonstrated willingness to learn, teach, and share knowledge

7. Ability to lift 60-75 lbs

Desirable Knowledge and Skills:
1. FreeBSD, Linux, and Windows networking, operation and troubleshooting
2. Physical configuration and maintenance/troubleshooting of x86 hardware
3. Ethernet cabling, crimping and testing

Intermediate understanding of networking and internet protocols:
1. Ethernet Switches
2. IP Addressing (CIDR/Netmasks)
3. DNS (basic dns/bind troubleshooting)
4. HTTP (basic apache troubleshooting)
5. SMTP (basic sendmail/qmail/postfix troubleshooting)

Note: This position includes a 30 day initial temporary / probationary period.

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